Issue Tracker Support Module
Note: This module is now open source.
Issue Tracker Support Module is a tracker for issues, bugs, complaints, questions, comment or just about anything for your store. Tickets have various statuses, priorities and can be assigned to admin users.
- Communicate with customers thru your back end
- Credit system to charge a fee for support (optional)
- Custom ticket categories
- Various ticket statuses and priorities
- Assign tickets to admin users
- Attachments included in Email notifications
- Update tickets using Email templates